Terms & Conditions

These Terms and Conditions govern the relationship between Smart Tribe Digital (“we”, “our”, “us”) and the client (“you”, “your”) in relation to the services we provide, including but not limited to web design, website maintenance, digital marketing, and CRM/automation systems.

By agreeing to work with us, you accept these terms.

1. Scope of Services

We provide the following services:

  • Web design and development (primarily via WordPress)

  • Website maintenance and hosting

  • Search engine optimisation (SEO)

  • Paid advertising (Google Ads, Meta Ads, etc.)

  • Organic social media content

  • Marketing automation and CRM setup (e.g., Smart Tribe Suite)

Specific deliverables, timelines, and project scope will be outlined in your proposal or service agreement.

2. Payments and Billing

  • A 50% upfront payment is required for most design projects. The remaining balance is due in line with your selected payment plan.

  • Retainer and ongoing service packages are billed monthly in advance, unless stated otherwise.

  • We reserve the right to pause or terminate services for overdue accounts.

3. Timelines and Client Responsibilities

  • Timelines for project completion are dependent on timely delivery of content, approvals, and feedback from you.

  • Delays in client responses may affect delivery schedules.

  • You agree to provide accurate information and content required for your project.

4. Revisions and Scope Changes

  • Each service includes a set number of revisions as stated in the proposal.

  • Additional revisions or changes outside the original scope will be quoted and billed separately.

  • Any change to functionality, design, or content after sign-off may affect timelines and pricing.

5. Website Hosting and Maintenance

  • Hosting and maintenance services are offered as part of our management plans.

  • While we take all reasonable steps to ensure uptime and performance, we are not liable for third-party service outages or downtime caused by factors beyond our control.

  • We perform regular updates and backups, but ultimate responsibility for data lies with you.

6. Marketing and Advertising Services

  • We will manage your advertising budget in accordance with your agreed plan. You are responsible for the ad spend unless otherwise stated.

  • While we aim to improve traffic, leads, and ROI, we do not guarantee specific results due to the variable nature of online platforms and competition.

7. Intellectual Property

  • You retain ownership of all original content, branding, and assets provided by you.

  • Final designs and website content created by us will be transferred to you once full payment is received.

  • We reserve the right to showcase completed work in our portfolio unless you request otherwise in writing.

8. Cancellation & Termination

  • You may cancel ongoing services with 30 days’ written notice.

  • No refunds will be given for services already rendered or partially completed unless otherwise agreed.

  • We reserve the right to terminate services if you breach these terms or fail to pay within a reasonable period.

9. Confidentiality & Data Protection

  • We treat your business information, credentials, and data with confidentiality.

  • We comply with GDPR and other applicable data protection laws.

  • You are responsible for your customer data and ensuring compliance if you’re collecting, storing, or processing it.

10. Limitation of Liability

We are not liable for:

  • Loss of revenue, business, or data due to technical faults, third-party failures, or delays beyond our control.

  • Errors resulting from incorrect information supplied by you.
    Our total liability shall not exceed the total fees paid by you for the relevant service in the last 3 months.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved under the jurisdiction of the English courts.